Scope of an IAM Managed Service offering
Transition to Ongoing Support:
Document support processes
Administration and Troubleshooting:
- Provides L2/L3 support based on coverage
- Provides resolution of an issue from client’s Helpdesk Support or alerts from automated monitoring infrastructure
- Apply fixes and patches to IAM infrastructure on various components
- Periodic tuning of IAM solution
- Software support for remediation of defects
Our Managed Service offers include the following Resources
Service Delivery Manager:
A senior certified technical Project Manager acting as the Delivery Manager to oversee and manage all ongoing managed service initiatives.
Intermediate IAM Specialists handle the day to day managed services activities, including interaction with the client, L2 support, troubleshooting.
Senior IAM Specialists:
Senior IAM Specialists act as L3 support to provide ad-hoc assistance/hands on support to intermediate IAM Specialists for complex troubleshooting, high priority tickets activities.